At Red Wagon Properties, we treat your home as our own. We offer a wide range of property management services to fit your needs as an investor, landlord or home owner, and tailor our services to ensure that you have the highest level of service for your home.
We market your property extensively in order to bring tenant traffic to your property. As soon as you have signed the Texas Association of Realtors (TAR-2201) Residential Leasing and Property Management Agreement, your home will have a sign in the front yard and a lock box on the door. Your home will not only be listed at RedWagonProperties.com, but also on Realtor.com, MySA.com, Automated Housing Referral Network, Homes.mil (Homes.mil is the military relocation website), craigslist.com, hotpads.com, Yahoo.com and over 30 other affiliate internet sites. As a real estate brokers, we can also offer something that many property management companies cannot – your home will also be listed in the Multiple Listing Service (MLS). Our licensed real estate agents act as your leasing agents – tenants don’t have to have their own agent to see your property.
Red Wagon handles maintenance requests efficiently and quickly to keep your tenants happy and help maintain your property’s equitable value. We keep maintenance costs low by hiring licensed and insured handymen to take care of smaller repairs when possible. When a repair calls for more specialized service, you will benefit from the relationships we have established with trustworthy, reliable and reasonable companies. These companies specialize in HVAC, electrical, plumbing and cleaning needs. We also have diverse relationships with vendors who provide roofing, foundation and other major home repairs. If you have preferred vendors or a home warranty company, Red Wagon is happy to work with them directly. Most repair costs are handled by our company, then itemized and deducted on your monthly accounting statement.
Property inspections are a vital part of maintaining your home. They can reveal potential repair issues, hold your tenants accountable for the care of your home, and help our company become more familiar with your property. We use Scott's Inspections to perform a professional inspection of the entire home (interior and exterior) and provide a detailed inspection report which will include pictures. Properties are inspected every six months, and any time an occupant moves out.
We take our tenant selection process very seriously. We are affiliated a national screening company and screen our applicants for 6 different qualifications: rental history, credit history, credit score, employment verification, debt to income ratios, and the terrorist database search. Our leasing agents personally interview and screen each tenant in addition to these formal background checks. Renting a home to a poorly performing tenant creates more work and more expense for us and the homeowner. Tenant selection is critical to the overall health and performance of a rental property.
Our management fees are simple and straightforward. We collect a leasing fee out of the first month’s rent when establishing new tenancy, unlike some other companies, we never charge any renewal fees. We principally do not profit off of turnover consequently, the leasing fee simply pays for the agent commissions. Additionally, we charge a monthly management fee on rent collected, so if your property is vacant, we don’t charge management fees until it is occupied. All of the advertising and marketing described above is paid for out of our management fees, so you know that your property will be filled quickly and there won’t be any unexpected expenses.
We also promise our owners that they will receive their monthly statements electronically no later than the 10th day of the month. This allows our owners to plan with confidence, knowing that their payments will arrive on time.
Many companies charge extra fees and hide certain costs up front. We do not mark up costs on services and maintenance, nor do we require you to provide money up front for maintenance costs. There is no renewal fee when your tenant decides to extend their lease. Any investment can bring surprises, but your management costs should never be one of them.
To streamline communication, Red Wagon delivers owner statements and payments electronically. This helps us keep your management costs low and allows you to access your information any time and from any place. We communicate effectively via phone, fax, email and standard mail.
Each property is evaluated against various factors in determining market rent. We do research on the property, comparing its size and features to other properties that have rented on the market in the recent months, as well as comparing the home against existing properties that are currently on the market. While we perform research and provide insight into the market rent, the decision of how much to market a property for ultimately rests in the hands of the homeowner.
Security Deposits are held by the management company in a Trust account as governed by the Texas Real Estate Commission. For a basic understanding of the rules of the deposit, consider that the security deposit is not the tenant's money, nor is it the owner's money, neither still is it the manager's money. The funds sort of belong to the home. If the home is damaged, the money is there to fix it. If the home receives no damages the money goes back to the tenant. (This summary is not intended to be an exhaustive understanding of the Texas Property Code concerning deposits.)
We use the Texas Residential Lease as our governing document. This lease is quite comprehensive and falls squarely in line with the Texas Property Code. The lease is prepared and executed by Red Wagon Properties such that all of the terms across our leases are congruent.
We serve the geographic areas in San Antonio North of HWY 90, South of Boerne and New Braunfels. East and West from the Randolph AFB to the SeaWorld/Alamo Ranch area. We include all of: Alamo Heights, Castle Hills, Schertz, Cibolo, Boerne, Leon Valley, Leon Springs, Grey Forest, Hill Country Village, Hollywood Park, Converse, Olmos Park, and Shavano Park.